When organizations like Xbox, Whirlpool, NASA, Volkswagen Australia, Principal Financial, and Zappos need to boost their customer and employee experience, they call on Joey Coleman for assistance.
For over twenty years, Coleman has helped organizations retain their best people (customers and employees) and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His “First 100 Days” methodology fuels the successful experiences his clients deliver around the world.
His two books have received critical acclaim, and both were instant Wall Street Journal bestsellers. In Never Lose a Customer Again, Coleman shares strategies and tactics for turning one-time purchasers into lifelong customers — while dramatically increasing profits along the way. His second book, Never Lose an Employee Again, details a framework companies around the world are using to reduce turnover and increase employee engagement.
Coleman specializes in creating unique, attention-grabbing customer and employee experiences. With a background in creating brand identities, outreach materials, packaging, websites, events, and promotions, Coleman works with businesses and individuals seeking to provide their clients and team members with a memorable experience.
Prior to starting his business, Coleman developed his narrative skills as a criminal defense trial attorney, honed his communication and messaging skills at the White House Office of Counsel to the President, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.
